Blog Category: Customer Service

Finding a so called ‘good deal’ for your business phones on marketplaces like eBay, Amazon, and others could be tempting. But is it really worth it? Find out what our CTAs and Support Team have to say about customers buying a gray market phone.

Wondering what omnichannel customer service is all about? Learn the definition and how it can impact on your bottom line in our latest blog.

Advanced customer service features are no longer just for call centers. They can be equally effective in small to mid-sized businesses, helping them provide the top-notch service that keeps customers loyal and revenues high. Learn which call center features will boost the quality of your customer service most.

Interactive voice response or IVR is an often utilized and often misunderstood feature of advanced call centers. As a caller yourself, you have certainly experienced both the good, and unfortunately the bad of an IVR. IVRs are also known as a…

According to a recent report by Forbes, poor customer service costs businesses just like yours around $75 billion each year. This is a sharp year-over-year incline that shows no sign of slowing down. That same report found that a staggering 67…

Most business leaders have ambitious new client acquisition initiatives. But what about your existing customers? Whether you are a one-person-shop, have a handful of account managers or manage a large-scale call center, there are tools that you can use to improve your customer’s experience and, as a result, your bottom line.

2019 was a transformative year for S-NET that enabled us to grow our team, introduce new services, and bring many new clients and partners on board with our acquisition of SkyTalk Plus. Read CEO, Alex Fayn’s thoughts on the main strategues that helped us be successful this year.

Opening a restaurant is risky business, whether you are a part of a well-known franchise or decided to strike out on your own. Below are the 4 techniques that our most successful clients used to boost their average ticket value, increase the number of orders, attract more customers, and build thriving businesses.

Customer service representatives are your first line of defense against client attrition. Optimizing your call center operations so your agents can perform at their best and client requests are handled in timely manner is vital. So what can you do to improve call center efficiency?

Most contact center managers know that sophisticated call center software can help them measure performance metrics or track agents down to the minute. But few know that they can increase employee engagement and reduce call center turnover with the same technology….

Creating a solid team in any call center environment can be a major task on supervisors & upper management. One of the biggest challenges on the rise for many companies is turnover ratios & the high cost of attrition. When faced…