Career Opportunities

Are you a passionate and analytical B2B Marketing Manager who thrives in a fast-paced, dynamic environment and is eager to grow with an innovative company? S-NET Communications, a leader in cloud-based business communications and networking services is searching for a current Marketing Communication Manager who is ready to continue to grow in a marketing role. You want to create and execute a diverse range of marketing initiatives, learn new skills, develop a more complete marketing team, be mentored by an experienced CMO, and over time grow into that CMO role.

The Marketing Communication Director will work with S-NET’s fractional CMO to plan, develop and execute product marketing, sales enablement, lead generation, public relations, and brand marketing programs. The current Director role will require hands-on work across a variety of marketing disciplines and over time move more to a strategic, consultative, leadership role as you grow the department.

RESPONSIBILITIES

• Conduct market and competitor research for the brand and our products.
• Collaborate with Product Management to develop product positioning & competitive analysis.
• Develop marketing strategies for S-NET’s portfolio of products and services.
• Write (and in some cases manage outside agency to write) high quality content, product marketing documents and sales enablement materials, including web site copy, marketing emails, social media content, brochures, spec sheets, presentation decks, battlecards, case studies and more.
• Develop and manage Sales outreach campaigns for multiple stakeholders and industries, including providing messaging support to outsourced BDR agencies.
• Develop successful strategies and campaigns that attract new customers, nurture leads, keep current clients and engage channel partners.
• Manage the S-NET Channel Partner Portal and ensure that all partner resources are complete, up to date, and meet partner needs.
• Manage and execute email marketing, print/online media, social media, and paid search campaigns to drive sales of S-NET’s cloud communications and networking services.
• Create/manage Hubspot CRM processes and workflows to ensure efficient lead distribution, management, and nurturing.
• Manage marketing budget and report on success metrics to CMO, CEO and company leadership.
• Coordinate event and tradeshow participation.
• Manage freelancers, agencies and one employee.

REQUIREMENTS

• Bachelor’s degree in Marketing, Communication, or related field.
• 7+ years of Marketing experience.
• 3+ years of Marketing management experience.
• 5+ years of experience in the cloud communications or software as a service industry.
• Exceptional communication, writing, editing and presentation skills.
• Proven skills at customer and persona segmentation and writing appropriate messaging tailored to those segments.
• The ability to understand and translate complex technology concepts and topics into simple content pieces.
• A drive for accuracy and the willingness to double-check information.
• Ability to work with sensitive stakeholders and confidential information.
• Exceptional detail orientation – the ability to take responsibility for the quality of work completed by an employee, freelancer, or agency.
• Strong project management skills, including the ability to create new processes to keep projects efficient, organized and deadlines met. The ability to assess project loads, provide accurate completion timelines and manage expectations.
• Strong personnel management skills and the ability to provide clear, constructive feedback.
• Strong interpersonal communication skills and the ability to successfully collaborate with multiple personality types from various departments.
• Resourceful, adaptable personality, willing to conduct independent research when information is not easily accessible.
• The ability to thrive under pressure and handle many competing projects, as well as shifting priorities.

Position Overview:

Under general supervision, in an in-bound call center environment, Service Desk Technician will provide network and VoIP problem resolution to customers by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, troubleshooting IP phone registrations and call quality issues, troubleshooting internet connectivity and NAT issues, resetting voicemail passwords, verifying proper hardware and software set up. Support to customers will be provided by clearly communicating technical solutions in a user-friendly, professional manner.

Service Desk Technician will also be responsible for hardware inventory management used for customer deployments and RMA orders, occasionally communicate with company field technicians during customer installations or service calls.

Duties and Tasks/Essential Function:

• Provide first level customer support for network and VoIP related issues and outages.
• Maintain VoIP and network hardware inventory. Ensure product stock is adequate for new deployments and RMA orders.
• Process RMA orders.
• Accurately process and record call transactions using designated ticketing system software. Ensure tickets are handled in a timely manner.

• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.
• Follow up and make scheduled call backs to customers where applicable.
• Diagnose and resolve technical hardware and software issues involving internet connectivity.
• Monitor network outages using network monitoring tools.
• Report circuit and VoIP related issues to upstream carriers.
• Monitor IP PBX server infrastructure.
• Interact with company’s field network engineers as remote technical support.
• Participate in on-call rotation schedule.

Skill and Knowledge Qualifications:

• Excellent communication and customer service skills
• Strong organization, time management and follow-up skills
• Proper phone etiquette; demonstrated proficiency in typing and grammar
• Self-starter, professional, resolution oriented, demonstrates initiative, resourcefulness, and strong problem-solving skills
• Knowledge of Microsoft desktop applications and Windows operating systems
• Knowledge of or ability to learn relevant software computer applications and equipment
• Ability to work independently, as well as take instruction from team members
• Strong commitment to quality customer service
• Understanding of cloud infrastructure and strategies
• Knowledge on Network Routing and Switching infrastructure technologies
• Basic knowledge of Voice over IP technologies
• Outstanding analytical ability with attention to detail

Physical Requirements:

• Ability to use a computer for 6 or more hours a day
• Travel and work after-hours may be required
• Ability to lift equipment up to 50 pounds

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Schedule:

• Day shift
• Monday to Friday
• On call

Education:

• Bachelor’s (Preferred)

Experience:

• Windows: 1 year (Preferred)
• Active Directory: 1 year (Preferred)
• Customer service: 2 years (Preferred)
• VoIP: 1 year (Preferred)
• Network monitoring: 1 year (Preferred)
• Telephony: 1 year (Preferred)
• Help desk: 1 year (Preferred)
• Technical support: 1 year (Preferred)

Work Location: One location

COMPANY OVERVIEW

S-NET is a privately-owned company founded in 2011, now grown to be one of the most widely recognized Cloud Hosted VoIP Providers in the US. We deliver state-of-the-art cloud hosted phone service utilizing the finest feature rich platform available in the US. We are uniquely differentiated from competitors; in that we think big and act fast when designing and deploying solutions to our customers- Always putting our customers first S-NET has grown to serve over three thousand customers worldwide.

SALES ENABLEMENT MANAGER

The Sales Enablement Manager (SEM) will orchestrate a cohesive strategy across marketing, partner channels, business development, and sales. They will create the enablement strategy and own the execution across the entire enablement journey. This is a new role at S-NET, creating an exciting opportunity for a proven candidate to join, foster, and build a cohesive enablement program. They have expertise and passion to build and execute an enablement strategy while implementing through to scale. Success includes creating processes and tools that identify, attract, and acquire new partners and customers.

 ROLE RESPONSIBILITIES

• Establish a Sales Enablement function, developing best practices internally to capture marketplace-share and perfecting the entire S-NET customer journey.
• Drive Results: Balance a long-term, integrated perspective while also striving to drive short-term month to month results.
• Top-level ownership of the sales pipeline in HubSpot and internal sales enablement technologies and its effective use to drive revenue efficiencies.
• Create the process of managing and organizing content so the sales and marketing teams can easily access and utilize it ensuring customer-focused, engaging content.
• Provide effective onboarding and training programs for direct sales reps and channel account executives.
• Maintain sales enablement software to ensure it is easily accessible and providing the capabilities sellers need.
• Support the sales team with high quality marketing assets throughout the customer buy-cycle thought leadership content, website, collateral, videos, case studies, etc.
• Establish an Account Based Marketing strategy in coordination with sales that targets new business in the highest value prospects and growth in current customers.

QUALIFICATIONS

• 5-7+ years of hands-on sales enablement experience in building and deploying in the UCaaS sector.
• Track-record of developing and quickly scaling, a high-performance sales enablement framework, initiatives, and results.
• Proven experience working with multi-functional departments including direct sales, partner channels, marketing, sales ops, and product teams.
• Proven ability to recommend technology solutions that drive greater revenue efficiencies and are in alignment with our sales organization, channel partners, customers, and company.
• Proven work experience in prime revenue-facing teams, sales support, partner enablement, sales enablement, or sales training roles.
• Thorough knowledge and understanding of the best methodologies, practices, and technologies leveraged across these areas.
• Tech savvy track -record selecting and successfully deploying sales enablement tools designed to support the sales and partner channels to make their jobs easier.
• Data-Driven- Experience in data-driven tracking and measuring the outcomes of these initiatives to maximize the success of future efforts.
• Measurable accomplishments in making a positive business impact (e.g., proven experience in meeting quotas, improving sales cycle, etc.)

WHAT S-NET OFFERS

• Competitive Base Salary plus performance bonuses up to 25% of annual salary
• Career growth opportunities that come with our high growth organization
• (7) Company Annual Holidays plus a Flexible PTO plan
• Full benefits package including Health, Vision, and Dental as well as employer provide Life and Disability plans.
• 401K Plan with generous match and no waiting period.

S-NET Communications is expanding our Channel and are seeking self-starters with a relentless pursuit of success. If you are attentive, responsive and have a proven track record of surpassing sales quotas within the indirect and highly competitive UCaaS space, we are looking for you. If you have demonstrated experience recruiting new partners, enabling them and can assist them to produce at a high level, this is an excellent opportunity. The ideal candidate will be able to utilize their existing relationships within the partner community. We provide partner enablement technologies including a Partner Portal and automated outreach tools to accelerate the sales cycle. We want to write big checks!

Become part of an emerging growth company that offers an uncapped commission structure, a dynamic sales culture and a positive and rewarding work environment that allows you to have fun while maximizing your earning potential. With no assigned territories or limits on earning potential, income opportunities are virtually endless. The technology industry is constantly changing, and S-NET is changing with it. This gives our channel sales team significant opportunities to sell more, earn more!

About S-NET Communications

Founded by engineers and industry veterans, S-NET offers UCaaS and CCaaS platforms that have extensive integrations with most CRMs as well as Office 365 and Teams. These core offerings are complimented by a boutique approach to onboarding that is often promised but rarely delivered upon by others in the space. This approach carries over into our ongoing support as well which has led to a 98.5% client retention rate and further increases the value that our partners bring to each opportunity and results in consistent, predictable residual income. This ability to change with the technology landscape, along with our attentive focus on customer experience has led to double-digit growth year-after-year.

Responsibilities

• Develop a strong understanding S-NET product differentiators, partner sales methodologies and processes.
• Recruit, enable and maintain strong partners that will consistently produce opportunities for S-Net.
• Attend preliminary sales calls, help produce proposals and present solutions with partners.
• Work closely with partners to develop strategy for large opportunities.
• Act as liaison between partner channel and internal departments to ensure individual requests and overall channel needs are addressed.
• Utilize CRM to provide accurate sales data to management.
• Develop sales strategy to include direct and channel initiatives.
• Remain current with industry trends and competitive information.
• Participate with cross-functional teams to support organizational goals.
• Help to develop relevant presentations, topical training material and resources to support channel recruitment and partner success.

Measures of Success

• Consistently hit and exceed sales quota.
• Proactively seek out new potential partners and maintain a robust pipeline of partner driven opportunities.
• Maintain high level of partner interaction, retention and production.

Qualifications

• 5-10 years of sales experience in a channel/ indirect sales role within the communications industry.
• Demonstrated track-record of obtaining / exceeding quota.
• Keen presentation skills, including product demos, and proposal generation.
• Ability to capitalize on existing relationships.
• Skilled at building rapport, opening doors, understanding business requirements.
• Strong ability to motivate and influence decision makers in competitive situations.
• Energetic attitude, willingness to perform and get things done.
• A competitive nature that hates to lose.
• Entrepreneurial spirit – optimistic, resilient, with a strong ability to persevere.

What S-NET Communications Offers

• Base Salary plus Uncapped Commissions (Paid Monthly) with additional accelerators.
• Career growth opportunities that come our high growth organization.
• (10) Company Annual Holidays / Flexible PTO plan.
• Full benefits (Health, Vision, Dental).

S-NET Communications is expanding our Contact Center footprint and are seeking self-starters with a relentless pursuit of success.  If you are attentive, responsive and have a proven track record of surpassing sales quotas in the highly competitive CCaaS space, we are looking for you. If you have demonstrated experience hunting for new business and can utilize your existing relationships with end users and partner community for this purpose, this is an excellent opportunity.  We provide sales enablement technologies including BDR resources and the latest business technology, including database AI, CRM and automated outreach tools to accelerate the sales cycle. We want to write big checks!

Become part of an emerging growth company that offers an uncapped commission structure, a dynamic sales culture and a positive and rewarding work environment that allows you to have fun while maximizing your earning potential. With no assigned territories or limits on earning potential, income opportunities are virtually endless. The technology industry is constantly changing, and S-NET is changing with it. This gives our sales team significant opportunities to sell more, earn more!

About S-NET Communications

Founded by engineers and industry veterans, S-NET offers UCaaS and CCaaS platforms that have extensive integrations with most CRMs as well as Office 365 and Teams. These core offerings are complimented by a boutique approach to onboarding that is often promised but rarely delivered upon by others in the space. This approach carries over into our ongoing support as well which has led to a 98.5% client retention rate and further increases the value that our sales professionals bring to each client engagement. This ability to change with the technology landscape, along with our attentive focus on customer experience has led to double-digit growth year-after-year.

Responsibilities

• Develop a strong understanding S-NET CCaaS product differentiators, sales methodologies and processes
• Be a team player with a win/ win approach to intercompany development of process and strategy
• Set and conduct high-level conversations with decision makers and influencers to address business needs
• Work closely with internal development team to communicate market intelligence and improve product, product road map
• Utilize CRM to provide accurate sales data to management
• Develop sales strategy to include direct and channel initiatives
• Remain current with industry trends and Contact Center competitive information
• Conduct both on-site and virtual meetings for partners and prospects
• Participate with cross-functional teams to support organizational goals
• Strong presentation skills to create relevant presentations, topical training material and resources to support both end user clients and partners.

Measures of Success

• Consistently hit and exceed sales quota.
• Proactively seek out new opportunities and develop a robust pipeline of opportunities.
• Maintain high level of partner interaction, retention and production.

Qualifications

• 5-10 years of sales experience in the Contact Center industry
• Demonstrated track-record of obtaining / exceeding quota
• Keen presentation skills, including product demos, and proposal generation
• Ability to capitalize on existing relationships
• Skilled at building rapport, opening doors, understanding business requirements.
• Strong ability to motivate and influence decision makers in competitive situations.
• Energetic attitude, willingness to perform and get things done.
• A competitive nature that hates to lose.
• Entrepreneurial spirit – optimistic, resilient, with a strong ability to persevere.

What S-NET Communications Offers

• Base Salary plus Uncapped Commissions (Paid Monthly) with additional accelerators.
• Career growth opportunities that come our high growth organization.
• (10) Company Annual Holidays / Flexible PTO plan.
• Full benefits (Health, Vision, Dental).