Blog Category: Business Communications

How many unique communications services and vendors is your business using today? How many different apps, platforms, dashboards, and file-sharing services are you toggling between each day? As both technological capabilities and your business have evolved, it’s probably just become second…

Advanced customer service features are no longer just for call centers. They can be equally effective in small to mid-sized businesses, helping them provide the top-notch service that keeps customers loyal and revenues high. Learn which call center features will boost the quality of your customer service most.

There are literally countless VoIP providers vying for your business all around the world. Seriously. For us to try to quantify just how many VoIP providers there are out there would be nearly impossible.  Instead of focusing on the thousands of…

Whether you’re ready to switch to VoIP or just considering it as an option, preparing for the switch can seem like a hassle. For many small businesses, same outdated PBX system has probably been in use for decades.  Upgrading your traditional…

As the world of telecommunications and technology continues to evolve, keeping up with the latest trends can become overwhelming. The newest and most preferred business communications solution on the market is UCaaS or Unified Communications as as Service.  The ultimate business…

With years of experience connecting our in-office and remote staff using S-NET technology, we have developed several collaboration practices that work well for our team. Learn which methods have the biggest impact on our productivity and see if there are any fresh communication channels that could streamline collaboration on your team.

Now at the tail-end of a global pandemic that turned our worlds upside-down for the better part of two years, organizations across the world are recognizing an entirely new set of challenges to overcome.  Consumer demands are evolving day by day,…

We’ve all heard some of the common Voip misconceptions, like “it’ll overload my network.” But, How true are they? VoIP is quickly becoming the dominant platform for phone communications, and for good reason. The right VoIP solution can give your team…

Are you sure you’re getting the most out of your phone service? Looking to upgrade your old legacy system? Choosing between a hosted or on-premise system? The number of options for what type of phone system you have and how you…

VoIP seems like it’s kind of taking over the world lately. With millions of workers transitioning from their offices to working on their couch in PJs, most have enjoyed the freedom of VoIP. However, despite its prevalence, not very many people…

Interactive voice response or IVR is an often utilized and often misunderstood feature of advanced call centers. As a caller yourself, you have certainly experienced both the good, and unfortunately the bad of an IVR. IVRs are also known as a…

According to a recent report by Forbes, poor customer service costs businesses just like yours around $75 billion each year. This is a sharp year-over-year incline that shows no sign of slowing down. That same report found that a staggering 67…

When used for long-term telecommuting, Call Forwarding deprives your team of a wide range of VoIP features that support efficient call handling and a positive brand image – features you are most likely already paying for.

Without a solid technology strategy, digital transformation can result in a disjointed collection of applications, confused employees, inefficient communications and too many vendor contracts to manage. Read S-NET CEO, Alex Fayn’s thoughts on how a cohesive business communications ecosystem can help.

Significantly improved over its predecessors, S-NET Connect 6.0 includes a wide range of new features and functionality upgrades for Desktop and Mobile, as well as for call center Agent and Supervisor editions.

As organizations plan a gradual return to the office, many will invest in the technologies that help them overcome the challenges of connecting a hybrid workforce. Learn what are the 4 workplace communication trends that we can expect to see in 2021 and beyond.

Microsoft Teams has enabled many businesses to continue their work from home and stay operational during challenging circumstances. With its wide range or collaboration tools, it helped streamline workflows and kept employees connected. But despite its many benefits, Teams continues to…

Video conferencing is a great way to connect with your team now that they are working remotely. But video call burnout is real. Constantly gazing at a screen and worries over interruptions from kids or pets can be tiring, not to mention the discomfort of looking at our own reflection all day. Learn how to give your team a break from time-to-time and avoid video conference fatigue.

Many organizations like yours have started to gradually re-open their offices. But the tapered return has proven to be more challenging than expected. With capacity limits set to keep employees safe, many businesses are finding that their existing technology infrastructure does not support their new hybrid work environment. Does yours enable a gradual return?

Online collaboration tools have become ubiquitous and indispensable for countless organizations. But can online collaboration software uproot business communication as we know it? While some teams thrive on chat, video and file sharing, others need external calling and advanced call handling to be successful. Where does your business stand?

Remote work has been steadily growing in popularity for years, but exploded when a global pandemic forced organizations out of their crowded offices. Due to their significant business benefits, the telecommuting practices that became ubiquitous in the last few weeks are expected to far outlast the pandemic that popularized them. Is your business ready for this new landscape?

With millions of workers now completing their tasks from home, business etiquette has become much more confusing and difficult to follow. Learn which office policies continue to apply to virtual meetings and avoid becoming the next video conferencing meme.

Despite the increased popularity of web-based communication tools, many businesses are now struggling to implement an abrupt transition to online collaboration with little to no experience. If your team is new to video conferencing and is still getting accustomed to this new way of conducting business, we can help.

As the number of confirmed Coronavirus cases in the United States is rapidly growing, many businesses like yours are bracing for an economic impact. But developing a contingency plan and enabling employees to work from home can go a long way in helping your business weather the storm. S-NET can help extend your team’s communication tools beyond the office and keep your organization safe.

Good news! You can now easily send and receive SMS/Text messages with the S-NET Connect desktop application. Leave a message on your colleague’s cell phone or receive text notifications from a vendor using the same simple interface. See how it works.

All of the menial, repetitive tasks that are a part of your job now can become an efficiency-draining black hole taking your attention and focus from more high impact projects. The good news is, business communications technology can automate some of these tasks and increase your efficiency. Here’s how.

Most business leaders have ambitious new client acquisition initiatives. But what about your existing customers? Whether you are a one-person-shop, have a handful of account managers or manage a large-scale call center, there are tools that you can use to improve your customer’s experience and, as a result, your bottom line.

Opening a restaurant is risky business, whether you are a part of a well-known franchise or decided to strike out on your own. Below are the 4 techniques that our most successful clients used to boost their average ticket value, increase the number of orders, attract more customers, and build thriving businesses.

An office move is very exciting, but it can also be a stressful, expensive and time consuming process. Conducting business as usual – even though nothing is usual – is challenging. The good news is, your VoIP provider can bring order to the chaos and ensure that your transition is as seamless as possible. Here’s how.

In today’s competitive market, being a business leader is an increasingly demanding job. S-NET CEO Alex Fayn  knows all too well how it feels to burn the candle at both ends. Read how he learned to manage his work more efficiently to be more present in both of his roles as a business manager and father.

As outdated as they may be, fax machines continue to be a persistent fixture in a large number of businesses. But the costs of analog faxing are becoming much too expensive. With modern technology at your fingertips at a fraction of the cost, all these expenses are a waste of company resources. Learn why your business needs to ditch analog faxing for a more cost-effective alternative.

To help organizations take advantage of all the functionalities available in VoIP and efficiently merge them into their ever-growing software ecosystem, telecommunications providers have developed integrations that allow users to easily move from one tool to another and synchronize their data between platforms. A VoIP integration can be so seamless and intuitive, that you may have used one already without even realizing. Read about a few of our best-selling VoIP integrations.

The idea of managing a remote staff makes many employers uncomfortable. But embracing that your team will be spending at least part of their work hours at home or in a coffee shop is a crucial step in keeping up with your changing role as a business owner or manager. Below are a few tips I have learned about managing a remote workforce.

We know that many of our clients rely on Microsoft Teams to collaborate with colleagues at other offices, remote workers, as well as clients, vendors and partners. Now our VoIP phone system easily integrates with Microsoft Teams, allowing you to communicate…

The S-NET Connect desktop softphone application enables you to make business calls straight from your desktop computer, keeping you connected when working remotely and enabling you to work more efficiently when used in conjunction with your desk phone. Easily place calls to external numbers such as clients, partners or vendors by using the software’s built-in dialpad.

It seems like every day there is a new technology feature released to meet a real-life business need. But while we techies are excited about innovation, businesses are not always as enthusiastic about the prospect of new technology adoption. Here are a few tips I have learned along the way to help clients get over their fear and embrace technology.

The S-NET Connect desktop application enables you to make business calls from your computer when working remotely and boosts your productivity at the office. With a wide range of features and an intuitive graphic interface, S-NET Connect makes keeping in touch with colleagues, clients and partners easy. Here are the most efficient ways to make calls from S-NET Connect.

Call Forwarding is one of the most beneficial, yet underutilized features of VoIP. Forwarding calls ensures that no important conversation slips through the cracks and keeps your team productive on-the-go. Call Forwarding can be customized to meet the unique needs of your business, whether you need a handful of rules or a complex sequence.

VoIP is quickly becoming the dominant platform for phone communications, and for good reason. But not all VoIP solutions and providers are created equal. Going with the wrong vendor can create challenges that outweigh the benefits of switching to cloud communications. So, with all the vendors out there, how do you determine which one is right for you?

When our users give us feedback, we listen. Here at S-NET, we take all client notes seriously and our engineers work diligently to develop the features modern teams need. From SMS/text messaging capabilities and interface personalization to new CRM integrations and call center features, v5.2 is a dramatically enriched version of its predecessors.

In 2018 S-NET commissioned a survey of IT and business leaders to better understand how cloud-based business communications are being used as a strategic organizational tool. We collected numerous responses across a variety of industries that rely heavily on phone systems…

The prospect of switching to a cloud phone system is exciting for many businesses. But most companies are either overwhelmed by the process or underestimate the complexity involved. Creating a phone cloud migration plan will help you anticipate potential problems that may arise and determine every step ahead of time.

A modernized version of its predecessors, S-NET Connect 5.1 offers the same reliable softphone capabilities and intuitive business communications tools as before, but now with a brand new interface designed to maximize efficiency and user experience. Read on to find out what’s new.

Customer service representatives are your first line of defense against client attrition. Optimizing your call center operations so your agents can perform at their best and client requests are handled in timely manner is vital. So what can you do to improve call center efficiency?

Growth and success are always a reason for celebration, but if you are running an expanding business, you know that at times progress can feel more chaotic than joyful. If your communications and networking are failing to keep up with your growth, it may be time to consider a technology upgrade.

Desk phones have become a fixture in the American workplace, and with the business needs they continue to meet, they will not be replaced any time soon. But when you start to feel tied to your chair to do your work or have to make difficult choices between equally important tasks, it may be time to rethink your relationship with your phone.

Any technical outage puts a significant dent in your organization’s productivity, costing you thousands of dollars. Although some disasters and outages cannot be prevented, it is critically important to shield your company and get services back up and running ASAP. Read on for 5 tips to help you plan ahead and minimize the effects of outages on your voice communications and business.

Most contact center managers know that sophisticated call center software can help them measure performance metrics or track agents down to the minute. But few know that they can increase employee engagement and reduce call center turnover with the same technology….

Winter is here. If you live in an area that experiences snow storms, chances are that these disruptions adversely affect your organization’s efficiency at least a few days of the year. Adopting a technology-driven approach keeps your team connected and can go a long way in safeguarding your business from the damaging effects of unexpected downtime.

With the growing number of business apps eating through bandwidth at an unprecedented rate, protecting vital UC (Unified Communications) tools can easily turn into a hefty challenge for most network administrators. SD-WAN offers a simple, elegant solution that provides reliable network…

By Alex Fayn, Co-Founder & CEO I have seen first-hand how improving collaboration across a business and changing how employees relate to their workplace can accelerate business growth. According to a white paper by UNC Kenan-Flagler Business School, making collaboration an…

For teamwork to be effective in a mobile era, businesses need to change their practices and adopt new technologies that enable employees to collaborate efficiently from anywhere and any device. Here at S-NET we have always believed in the transformative power…

In the last few decades, phone systems have become ubiquitous and indispensable to conducting business. While voice communications requirements may differ significantly from organization to organization, it is impossible to ensure streamlined internal collaboration and efficient customer relations without one. And…

In 2016, companies continue looking to the Cloud to streamline their communication efforts. With incredible functionality, resourcefulness, and many other benefits, workers and consumers dream for modern tools and services that can make their lives easier. Cloud communication systems are one…

Creating a solid team in any call center environment can be a major task on supervisors & upper management. One of the biggest challenges on the rise for many companies is turnover ratios & the high cost of attrition. When faced…