Communications In the Cloud Blog

Interactive voice response or IVR is an often utilized and often misunderstood feature of advanced call centers. As a caller yourself, you have certainly experienced both the good, and unfortunately the bad of an IVR. IVRs are also known as a…

S-NET Network Engineer, Nino Noriega enjoys learning about each client’s business needs and finds resolving their challenges very rewarding. In his free time, he enjoys watching movies, playing video games and playing outdoor sports. Get to know him!

As COVID-19 once again rears its head and more and more executives begin to embrace permanent remote work, we’re bound to encounter more virtual mishaps. Calls cutting out, videos crashing, and screen share capabilities gone awry are not only a frustrating…

According to a recent report by Forbes, poor customer service costs businesses just like yours around $75 billion each year. This is a sharp year-over-year incline that shows no sign of slowing down. That same report found that a staggering 67…

Secure SD-WAN extends the network security perimeter all the way to the user and efficiently connects distributed users to distributed applications, without compromising user experience or security.  

S-NET Accountant, Emily Fischer is motivated by optimizing internal processes within the accounting cycle and enjoys helping clients with billing questions. In her free time, she likes to run, play the violin and perform with her twin sister. Can you guess the name of their violin duo?

When used for long-term telecommuting, Call Forwarding deprives your team of a wide range of VoIP features that support efficient call handling and a positive brand image – features you are most likely already paying for.

Without a solid technology strategy, digital transformation can result in a disjointed collection of applications, confused employees, inefficient communications and too many vendor contracts to manage. Read S-NET CEO, Alex Fayn’s thoughts on how a cohesive business communications ecosystem can help.

Strategic Alliance Manager, Mike Muar works closely with large QSR accounts, such as Marco’s Pizza and helps franchisors, franchisees and independent businesses get the solid communications technology they need to be successful. Get to know him!

Joe Cunanan has been an integral part of S-NET’s Customer Support Team since he joined in 2015. Technical by nature, Joe enjoys finding outside-the-box resolutions to unusual technical challenges. Get to know him.

Significantly improved over its predecessors, S-NET Connect 6.0 includes a wide range of new features and functionality upgrades for Desktop and Mobile, as well as for call center Agent and Supervisor editions.

As organizations plan a gradual return to the office, many will invest in the technologies that help them overcome the challenges of connecting a hybrid workforce. Learn what are the 4 workplace communication trends that we can expect to see in 2021 and beyond.

Microsoft Teams has enabled many businesses to continue their work from home and stay operational during challenging circumstances. With its wide range or collaboration tools, it helped streamline workflows and kept employees connected. But despite its many benefits, Teams continues to…

A virtual party may not be your first choice, but it’s a great way to stay connected and celebrate with each other. With a little creativity, it’s possible to find ways to engage your staff, build bonds, maintain company culture and create a sense of normalcy around the holidays.

Justin Jawor, joined S-NET in 2018 and quickly separated himself from the pack with his sales acumen and work ethic. Currently serving as Sales Team Lead, Justin is responsible for closing business, as well as helping the rest of the team hit their goals through training and support. Can you guess which South American country he played soccer in?

Saying that 2020 has been an unconventional year is a huge understatement. But even during these challenging times, there is still so much to be grateful for. Read what S-NET CEO, Alex Fayn is thankful for this year.

Video conferencing is a great way to connect with your team now that they are working remotely. But video call burnout is real. Constantly gazing at a screen and worries over interruptions from kids or pets can be tiring, not to mention the discomfort of looking at our own reflection all day. Learn how to give your team a break from time-to-time and avoid video conference fatigue.

Director of Finance, Kimberly Zacharkiewicz enjoys streamlining procedures, implementing changes and is motivated by delivering accurate and timely results. In her first few months at S-NET, she has already transformed several of S-NET’s internal processes. In her free time, Kim loves hanging out with her family, traveling with her husband and discovering local breweries wherever they go. Read on to get to know her.

Marco’s Pizza, celebrated the grand opening of their 1000th store in Kissimmee, FL, and it was an honor to serve as a supportive partner for this extraordinary occasion! S-NET Strategic Alliance Manager, Mike Muar attended the ribbon-cutting ceremony and brought back some great photos to share the joy and significance of this event.

Many organizations like yours have started to gradually re-open their offices. But the tapered return has proven to be more challenging than expected. With capacity limits set to keep employees safe, many businesses are finding that their existing technology infrastructure does not support their new hybrid work environment. Does yours enable a gradual return?

Tier II Support Engineer, Steve Zellers, joined our team in 2019 when SkyTalk Plus merged with S-NET. Technical by nature, Steve enjoys resolving complex problems, and goes above and beyond to ensure that clients are well taken care of. Can you guess what fantasy video game Steve plays in his free time?

Online collaboration tools have become ubiquitous and indispensable for countless organizations. But can online collaboration software uproot business communication as we know it? While some teams thrive on chat, video and file sharing, others need external calling and advanced call handling to be successful. Where does your business stand?

S-NET’s Strategic Alliance Manager, Phil Damato has been in the Telecommunications industry for over 26 years. Phil is fascinated by his clients’ innovative business models and finds resolving their challenges very rewarding. Can you guess what record Phil and his son set recently?

Remote work has been steadily growing in popularity for years, but exploded when a global pandemic forced organizations out of their crowded offices. Due to their significant business benefits, the telecommuting practices that became ubiquitous in the last few weeks are expected to far outlast the pandemic that popularized them. Is your business ready for this new landscape?

With millions of workers now completing their tasks from home, business etiquette has become much more confusing and difficult to follow. Learn which office policies continue to apply to virtual meetings and avoid becoming the next video conferencing meme.

Despite the increased popularity of web-based communication tools, many businesses are now struggling to implement an abrupt transition to online collaboration with little to no experience. If your team is new to video conferencing and is still getting accustomed to this new way of conducting business, we can help.

As the number of confirmed Coronavirus cases in the United States is rapidly growing, many businesses like yours are bracing for an economic impact. But developing a contingency plan and enabling employees to work from home can go a long way in helping your business weather the storm. S-NET can help extend your team’s communication tools beyond the office and keep your organization safe.

Good news! You can now easily send and receive SMS/Text messages with the S-NET Connect desktop application. Leave a message on your colleague’s cell phone or receive text notifications from a vendor using the same simple interface. See how it works.

All of the menial, repetitive tasks that are a part of your job now can become an efficiency-draining black hole taking your attention and focus from more high impact projects. The good news is, business communications technology can automate some of these tasks and increase your efficiency. Here’s how.

When Tony Di Benedetto joined S-NET, he was excited to leave a rigid corporate system behind. He enjoys having the freedom to find creative solutions to unusual challenges and prioritize client needs over well-established processes. During evenings and weekends, he always makes time for his family, and enjoys road biking and salsa dancing. Read on to get to know him.

Most business leaders have ambitious new client acquisition initiatives. But what about your existing customers? Whether you are a one-person-shop, have a handful of account managers or manage a large-scale call center, there are tools that you can use to improve your customer’s experience and, as a result, your bottom line.

In October, S-NET joined forces with SkyTalk and brought founder, Wes Pace on board as VP of Business Development. In his new role, Wes is responsible for ensuring a smooth transition for all SkyTalk clients and partners to S-NET’s services, expanding the S-NET partner program, as well as pursuing large enterprise opportunities. Read on to get to know him better.

2019 was a transformative year for S-NET that enabled us to grow our team, introduce new services, and bring many new clients and partners on board with our acquisition of SkyTalk Plus. Read CEO, Alex Fayn’s thoughts on the main strategues that helped us be successful this year.

Opening a restaurant is risky business, whether you are a part of a well-known franchise or decided to strike out on your own. Below are the 4 techniques that our most successful clients used to boost their average ticket value, increase the number of orders, attract more customers, and build thriving businesses.

S-NET’s Technology Consultant, Jeremy Farmby comes alive when he can talk to business leaders about their challenges, goals and aspirations. He takes the time to get to know organizations and offers technology solutions that allow them to operate optimally. In his free time, he spends time with his 9 month old son and tries to hit the gym often. Can you guess which musical is his favorite movie and why?

An office move is very exciting, but it can also be a stressful, expensive and time consuming process. Conducting business as usual – even though nothing is usual – is challenging. The good news is, your VoIP provider can bring order to the chaos and ensure that your transition is as seamless as possible. Here’s how.